Overview

Testing Method

Over the past couple of weeks, I tested the new order registration process in Move with seven users who regularly register orders in RORD. Using a working prototype in Retool, I conducted virtual moderated sessions, allowing participants to interact with the app closely simulating the real experience.

Each session began with a brief overview of the test format and instructions for registering an order, including details like order type, order number, and estimate number. I also provided access to the test estimate in a separate tab for reference throughout the process.

After each participant finished the registration process, I asked the following questions:

• How did you feel about the overall process of registering the order?
• Was there anything that stood out to you as particularly easy or difficult?
• Were there any steps that felt confusing or unclear?
• Were there any points where you felt uncertain about what to do next?
• Did you notice any unnecessary steps, or was there information that felt repetitive?
  • Do you feel that any steps could be simplified or automated?
• Did you trust the prefilled data, or did you feel the need to double-check it?
• How confident were you when submitting the form?
  • Did you feel you had entered everything correctly?
  • Were there any hesitations before clicking “Submit”?
• Was there anything missing that you expected to see?
• If you could make any changes to the process, what would they be?
• Do you have any other feedback or suggestions that haven’t been covered?

Experience Tested

Link to Retool App (must be on VPN to access)

Link to Figma Prototype